Closure of Ocean View Customer Interaction Centre
10 December 2024
Residents are advised that the Customer Interaction Centre at the Ocean View Housing Office will be permanently closed as of 1 January 2025 but alternatives are in place to assist residents. Residents are also encouraged to make use of the various convenient online payment options.
‘The closure is due to a number of factors, including limited services and a decline in customer visits, among others. Residents in the community will continue to be served via the mobile office. For fault reporting, customers can continue using the free telephone line in the Housing Office.
‘Residents are encouraged to visit another interaction centre, particularly the new Fish Hoek Customer Interaction Centre, and to make use of the City’s various, convenient online options. One option is to make an online booking at a centre which is convenient and another is to use e-Services. A number of services are available here, such as viewing municipal accounts, renewing motor vehicle licences, entering water meter readings and applying for rates rebates, among others. There are also a number of ways to pay online, directly via your bank or at a retail shop. We have also made it simple to do business with the City online by including a QR code on accounts. The City regrets any inconvenience caused to the residents of Ocean View and surrounds,’ said the City’s Mayoral Committee Member for Finance, Councillor Siseko Mbandezi.
For a list of all City Customer Interaction Offices, please visit: bit.ly/CCT_CustomerCentres
Residents may access the City’s online booking system at https://bookings.capetown.gov.za to book an appointment for motor vehicle licence renewals, as well as for account payments and queries. See this short YouTube video https://bit.ly/3WH8j5o to see how you can do so.
Register on e-Services
• Renew vehicle licences
• Submit water/electricity readings
• Pay municipal accounts online (debit order payment option, only)
• View current account and account history
• Apply to receive accounts via email
• Log service requests
To register for e-Services visit: https://eservices.capetown.gov.za/
Receive your account via email:
Register on the City’s e-Services for the emailed accounts service. Please contact us via email at Revenue.Eservices@capetown.gov.za for assistance.
Customers may also submit their request to receive emailed accounts via SMS to 31223.
For account payments:
• Online: www.Easypay.co.za or www.powertime.co.za
• EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
• Retailers: Checkers, Pick n Pay, Shoprite, Spar and Woolworths
• e-Services: Use the City’s online e-services portal
• ATM: contact your bank to add the City as an ATM beneficiary
• QR code payments - for more information on QR code payments, please see the user’s guide: https://bit.ly/3MhZXgT
Payment for the renewal of motor vehicle licences may be made online at www.capetown.gov.za /vehiclelicensing. Payment of pre-due date traffic fines may be made at selected Spar shops or online at www.paythat.co.za .
For payment arrangements email payment.arrangements@capetown.gov.za
For indigent applications email indigent.relief@capetown.gov.za
End
Published by:
City of Cape Town, Media Office
